We always want to keep our customers happy, so if you have an issue, just reach out to us and let's see what we can work out fairly.  Having said that, here are some basic policies so that we're all on the same page:

Cancellations

If the doll hasn't shipped, we will refund your purchase price less a $300 restocking fee.  But please be aware that we move fast - shipping usually takes place within twelve (12) hours of your order and sometimes faster.

If the doll has shipped to my store for pickup, we will refund your purchase price less a sixty percent (60%) restocking fee.  Why?  Because once the doll is shipped we owe the manufacturer for the purchase, plus we are responsible for the shipping costs (which are high for such a heavy item).  This just covers our costs, basically.  

If the doll has shipped directly to you, we cannot refund any part of your purchase price.  Why?  Because the doll is already with a third party carrier and typically we cannot have the doll re-routed to our shop.  Having said that, you can still call us and see if we can work something out, but no guarantees.  

Returns

If your doll arrived damaged or defective, just take pics and send them to us right away.  You'll need to do so promptly upon delivery, before using the doll, otherwise there's no way to tell if the damage was caused by you.  If it's later than eight (8) hours after delivery, the damage will be assumed to have been caused by you.  Other than for material damage or defects timely documented as set forth above, we do not accept returns or process refunds.  If you think about it this makes sense, because a sex doll (or any sex toy) is such a personal item.  If you find that the doll is not for you and you no longer want it, your best bet would be to sell it on Craigslist or a similar site.

By placing an order, you agree that these policies are fair and reasonable and are intended to compensate us for our actual costs, which have been reasonably estimated. Additional terms and conditions can be found on the Terms and Conditions page, which you accept upon placing an order from us.   We look forward to getting you the perfect companion!